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Contact us: 01747 830666 e mail: enquiries@stitchncraft.co.uk
Miyuki
Seed Beads
Delica Beads
Tila Beads
Shaped Beads
Swarovski
Bicones
Crystal Pearls
Rivolis
Chatons
Czech Beads
Fire Polished
Charlottes
CzechMates
SuperDuo
Delivery information

Please click here to view our delivery prices and information. 

 
When will my order be dispatched?

During open days we aim to dispatch all orders on the same day if they are received by 3pm. 

 
What happens if some items on my order are out of stock

We will notify you of any out of stock items in the dispatch confirmation e mail we send you. This will detail if the product has been back ordered to be sent at a later date when it arrives in stock with us. We will not back order low value items or those that are unlikely to be in stock for some time.

 
Do you accept returns/exchanges?

Please click here to see our Terms & Conditions. 

 
My Order hasn't arrived

Most orders are sent First Class post by Royal Mail and you will be notified by e mail when we have dispatched your order. Whilst the Royal Mail generally deliver these the next working day they suggest it can take up to 10 working days to arrive. If you require further information please contact us. 


 
Do your prices include VAT?

All prices shown on our website are inclusive of VAT, at the current rate, for deliveries into EU countries. If you are having goods shipped to a destination outside the EU the site will automatically adjust your order to remove the VAT charges. 

 
What are your opening hours?

We are open Tuesday to Saturday 9:30am to 5pm. We are closed Sundays and Bank Holidays.
On Mondays the Studio is closed to the public but we welcome your telephone enquiries and mail orders from 9:30am-5pm

 
Do you have a shop that the public can visit?

Our retail Studio is situated on the Dorset and Wiltshire border in Shaftesbury. Please click here to view our Studio details. 

 
Where can I park when I visit?

We have free onsite parking right outside the Studio. 

 
Do you have disabled access?

We have a disabled parking space and ramp at the rear of the building. Please ring doorbell for access. 

 
Is your Shop open to the public on workshop days?

Our retail Studio is open to everyone on workshop days not just those attending the workshop. 

 
What time do your workshops run?

Most of our workshops run from 10am - 4pm unless otherwise stated, with an hour for lunch. The studio opens at 9:30am-5pm giving you half an hour for shopping before the workshop starts and time after the workshop finishes

 
Does your workshop fee include the materials?

Our workshops do not include the cost of any materials, however, we do currently offer a 10% discount for workshop attendees on purchases of most products in the Studio on the day of the workshop. This does not include low profit products such as magazines and already discounted products, Swarovski crystals, Workshop bookings and a few other items.   

 
When attending a workshop where can I get a lunch?

There is a local shop in Semley village that make sandwiches to order and also nearby Shaftesbury, 3.3 miles away and approximately a 9 minute drive, that has a good supply of cafes and supermarkets offering takeaway food.

 
When will I receive my workshop requirements?

Workshop requirements are usually sent out by email at least 4 weeks prior to the date of the workshop.

 
Are there campsites nearby?

Please click here for nearby facilities. 

 
Do you have a catalogue?

We do not provided a printed catalogue due to an ever increasing product range. Our website is kept up to date with new products . 

 
Do you produce a printed copy of your workshop programme?

We no longer have printed copy's of our workshop programme however all our workshops are available online please find here

 
What weight are your tube of beads?

All our products show an estimated weight where appropriate. Some products will give an approximate amount of beads. 

 
What is the difference in sizes of Miyuki beads?

Please click here to see the Miyuki beads size information.