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Contact us: 01747 830666 e mail: enquiries@stitchncraft.co.uk
Miyuki
Seed Beads
Delica Beads
Tila Beads
Shaped Beads
Swarovski
Bicones
Crystal Pearls
Rivolis
Chatons
Czech Beads
Fire Polished
Charlottes
CzechMates
SuperDuo
Delivery information

Please click here to view our delivery prices and information. 

 
When will my order be dispatched?

During open days we aim to dispatch all orders on the same day if they are received by 3pm. 

 
How do I apply a discount code?

To apply a discount code you will need to go to your shopping cart and enter the code in the box to the left of the screen. This box will be above your items but below the buttons, empty cart, refresh cart etc., this box will only be on show when we are providing a special offer. Please ensure to enter the code correctly. Once entered your shopping cart will show the discount automatically as a strike through price, you will be able to see the now adjusted total at the bottom. Please ensure you do this before entering payment details as this will be too late to use the code. 

 
I can't log in

If you are having trouble logging in there may be two reasons why:

Reason one 
Have you used our new website since September 2017? If not then you need to register as a new customer as our old website did not have passwords and data could not be transferred over. 

Reason two
If you have forgotten the password. Press the reset password and you should get an email through to reset. 

If you need any more assistance please do ring us at the Studio on 01747 830666

 
Are your findings nickle free?

Our findings are nickle free in line with the EU regulations.

 
What happens if some items on my order are out of stock

We will notify you of any out of stock items in the dispatch confirmation e mail we send you. This will detail if the product has been back ordered to be sent at a later date when it arrives in stock with us. We will not back order low value items or those that are unlikely to be in stock for some time.

 
Do you accept returns/exchanges?

Please click here to see our Terms & Conditions. 

 
My order hasn't arrive

Most orders are sent First Class post by Royal Mail and you will be notified by email when we have dispatched your order. Whilst the Royal Mail generally deliver these the next working day they suggest it can take up to 10 working days to arrive. If you require further information please contact us. 


 
Do your prices include VAT?

All prices shown on our website are inclusive of VAT, at the current rate, for deliveries into EU countries. If you are having goods shipped to a destination outside the EU the site will automatically adjust your order to remove the VAT charges. 

 
What are your opening hours?

Our phone Lines are open Monday to  Friday 9:00am to 5pm. We are closed weekends and Bank Holidays.
We are no longer a retail studio open to the public.

 
Do you have a shop that the public can visit?

No, we have recently moved to smaller premises. We are unable to accommodate customers in our new home. We still accept orders by the phone and through our website. 

 
Do you have a catalogue?

We do not provided a printed catalogue due to an ever increasing product range. Our website is kept up to date with new products . 

 
What weight are your tube of beads?

All our products show an estimated weight where appropriate. Some products will give an approximate amount of beads. 

 
What is the difference in sizes of Miyuki beads?

Please click here to see the Miyuki beads size information.


 
What does Duracoat mean?

The tough Duracoat galvanized seed beads are harder wearing than the standard galvanised beads making them ideal for wearable beadwork.

 
What does AB2X mean?

Aurora Borealis, commonly known as AB, is an effect which was jointly developed by Swarovski and Christian Dior in the 1950s. AB - a shimmering opal-like finish that truly enhances the beauty and sparkle of cut crystal - is the most popular effect within the Swarovski crystals product assortment. Swarovski crystal bead described as AB is half-coated, AB2X would mean fully coated 

 
What are “Crystal Pearls”?

Swarovski Crystal Pearls 5810 are perfect replicas of genuine pearls. Made of a unique crystal core covered with an innovative pearl coating, these pearls possess a flawless, silky smooth, rounded surface. They are available in a variety of shapes, sizes, and colors. Different hole diameters are available to accommodate a range of applications. The Swarovski Crystal Pearl article 5811 is perfectly suited for applications that require a larger hole diameter.