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| About UsStitch 'n' Craft Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at orders [at] stitchncraft [dot] co [dot] uk.Our Contact details:Stitch 'n' Craft LtdSwan's Yard Craft Centre High Street Shaftesbury Dorset SP7 8JQ United KingdomPhone:01747 830666 Fax: 01747 830013 Email: orders [at] stitchncraft [dot] co [dot] ukVAT Registration Number 825904617 |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard, Solo and all major debit cards. All transactions are conducted over a secure server. Minimum order value £10All prices are correct at time of going to print but are subject to change at any time and all errors and omissions excepted. The current VAT rate of 17.5% has been applied to all prices as appropraite except in the case of zero rated goods which are shown VAT free. Our charges for postage are at cost of first class post with an additional handling fee of £0.40 applied to all orders. These will be subject to the addition of vat at the appropriate rate.All goods will be dispatched by first class post with every effort made to post the same day.Goods being supplied will be as described on our web site. Whilst every care is taken to ensure the pictures shown match the actual goods as closely as possible some variations may occur due to limitations in the photographic process or reproduction on different computer screens. Also there could be slight variations in the colour of beads from one batch to the next due to the manufactuting process. Any reference to weights and sizes are approximations only although we do try to make them as accurate as possible. Please note in some circumstances the finish on some dyed beads may rub off over time.We reserve the right to reject any order up to the point of dispatch for any reason. |
| Shipping And HandlingWe will endeavour to ship all goods the same working day but please allow up to 14 days for delivery. Should there be any problems we will contact you via e mail or telephone. Please note that a 40p + vat handling charge is added to all orders and postage will be charged at cost plus vat at the appropriate rate. Orders of £50 and over will be sent by Recorded Delivery chargeable at the current post office rates. |
| Back OrdersWe will only place backorders for publications. Should any items on your order be unavailable then we will deduct the amount from the credit card transaction. Please re order any out of stock items after 28 days or contact us regarding availability. |
| Credit Card SecurityWe know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching UsWe pride ourselves in the service we offer our customers and it is a key focus in our business. Should you have any reason for complaint please notify us by email on orders [at] stitchncraft [dot] co [dot] uk, alternatively, you can call on International +44 (0) 1747 852500 or fax us on International +44 (0) 1747 830013 or write to us at Swan's Yard Craft Centre High Street Shaftesbury Dorset SP7 8JQ United Kingdom |
| Privacy PolicyStitch 'n' Craft Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns PolicyShould you choose to return the goods then you must notify us within 7 working days beginning with the day after receipt of the goods. Cancellation notification must be made in writing or by fax or e mail but not telephone. The postage charge for sending the goods will be deducted from any refund and the customer is liable for any postal charges incurred for returning the goods to us. A restocking fee of up to £10 may be charged at our discretion. In the event that we need to recover the goods then any direct costs we incur will be borne by the customer. At any time after cancellation the customer has a duty to retain possession of the goods and take reasonable care of them until such time as they are returned to us. Returned goods must be in the original packaging, unused and have a proof of purchase enclosed before any refunds will be given. |
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