Product SectionsInformation Pages Join Our Mailing List |  |
| About UsStitch 'n' Craft Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at orders [at] stitchncraft [dot] co [dot] uk.Our Contact details:Stitch 'n' Craft LtdThe Studio Chaldicott Barns Tokes Lane Semley SP7 9AW United KingdomPhone:01747 830666 Fax: 01747 830013 Email: orders [at] stitchncraft [dot] co [dot] ukVAT Registration Number 825904617 Registered Office 5 Argosy Court Scimitar Way Whitley Bus Park Coventry CV3 4GA |
| Making A PurchaseMaking a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.Should any items on your order be out of stock then they will be back ordered if their value is approximately £3.50 or more. We will still send your order out without the back ordered items so that there is no delay in you receiving the goods and the back ordered items will be sent when they are back in stock. These will be subject to the postal charges detailed in the Back Orders section of these terms and conditions.We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.We accept Visa, Mastercard, Solo and all major debit cards. All transactions are conducted over a secure server. Minimum order value £10All prices are correct at time of going to print but are subject to change at any time and all errors and omissions excepted. The current VAT has been applied to all prices as appropraite except in the case of zero rated goods which are shown VAT free. The rate of VAT charged will be that at the time payment is taken for the goods, which is normally on despatch, and NOT the rate at the time the order is placed if different.Our charges for postage are at cost of first class post with an additional handling fee of £0.60 applied to all orders. These will be subject to the addition of vat at the appropriate rate. A further charge will be applied to orders being sent to a different delivery address from that of the customer's address to allow for recorded delivery.All goods will be dispatched by first class post with every effort made to post the same day.Goods being supplied will be as described on our web site. Whilst every care is taken to ensure the pictures shown match the actual goods as closely as possible some variations may occur due to limitations in the photographic process or reproduction on different computer screens. Also there could be slight variations in the colour of beads from one batch to the next due to the manufactuting process. Any reference to weights and sizes are approximations only although we do try to make them as accurate as possible. Please note in some circumstances the finish on some dyed beads may rub off over time.We reserve the right to reject any order up to the point of despatch for any reason. |
| Shipping And HandlingWe will endeavour to ship all goods the same working day but please allow up to 14 days for delivery. Should there be any problems we will contact you via e mail or telephone. Please note that a 60p + vat handling charge is added to all orders and postage will be charged at cost plus vat at the appropriate rate. Orders of £50 and over will be sent by Recorded Delivery and over £100 at Next Day delivery chargeable at the current post office rates. If you require your order to be delivered to a different delivery address to that which your credit card is registered then we will send the package recorded delivery at the current post office rates. |
| Back OrdersWe will generally only place back orders for goods valued over approximately £3.50. Postage will be charged when the back order is sent out but no further packing charge will be applied unless all items on the original order are back ordered. You will recieve an e mail to notify you which items have been back ordered so please let us know if you wish to cancel the back order. Back ordered items will not be charged for until the goods are despatched. |
| Credit Card SecurityStitch 'n' Craft Ltd to do not hold any customer credit card information from online transactions and we know of no documented cases of credit card fraud using our shopping system over the Internet. When making payment you are redirected to our Payment Service Provider site where all systems used by SecureHosting and its payment gateway UPG for the processing & storage of card information are audited and validated by Qualified Security Assessors to the highest possible standard available under the PCI DSS scheme. |
| Reaching UsWe pride ourselves in the service we offer our customers and it is a key focus in our business. Should you have any reason for complaint please notify us by email on orders [at] stitchncraft [dot] co [dot] uk, alternatively, you can call on International +44 (0) 1747 830666 or fax us on International +44 (0) 1747 830013 or write to us at The Studio Chaldicott Barns Tokes Lane Semley SP7 9AW United Kingdom |
| Privacy PolicyStitch 'n' Craft Ltd do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. |
| Returns PolicyShould you choose to return the goods then you must notify us within 7 working days beginning with the day after receipt of the goods. Cancellation notification must be made in writing or by fax or e mail but not telephone. The postage charge for sending the goods will be deducted from any refund and the customer is liable for any postal charges incurred for returning the goods to us. A restocking fee of up to £10 may be charged at our discretion. In the event that we need to recover the goods then any direct costs we incur will be borne by the customer. At any time after cancellation the customer has a duty to retain possession of the goods and take reasonable care of them until such time as they are returned to us. Returned goods must be in the original packaging, unused and have a proof of purchase enclosed before any refunds will be given. |
|
|
